Hoopla offers a 30 day return policy on items purchased and mailed within the continental US if the items sold are found to be incorrectly described. If for any reason you are not happy with your purchase, please contact us and we will do our best to resolve the issue as quickly as possible. We'll pay the return shipping costs if the return is a result of our error. If you want to return the item for any other reason, a refund will be processed after the application of a 15% restocking fee or a store credit will be issued for the full amount of the purchase (refund does not include your original shipping and handling fees). We are not responsible for pictures showing incorrectly on your monitor. Please preview the merchandise prior to purchase to assure your satisfaction with product.
We do not accept returns on open packaging or items that have been handled, used or laundered. Items returned must be "shelf ready" - in their original condition and packaging. No returns will be authorized on special orders, discounted, discontinued or clearance items. Items purchased or mailed outside of Continental US are non-returnable.
There will be a 15% restocking fee applied to all accepted returned merchandise. Please include a note referencing the order ID number and the reason for the return.
Free Shipping Promotions and Offers: Any items returned that were originally sent using free shipping offers will be credited to your original form of payment minus any delivery, handling, shipping costs, and restocking fee.
You may cancel any Hoopla order as long as the order status is "in process." If order status is "shipped," it cannot be canceled.
Hoopla reserves the right to inspect and refuse all items that are not acceptable for return
Returns that do not comply with our policy will be shipped back to you at your expense, without any credit issued.